17 February 2011
about service at La Trobe Financial!
Too often we
hear of backlogs on the processing of applications. Or the processing is now out
to “whatever”, so don’t call.
Often as not,
you are stuck in a queue, or placed on hold waiting -
when all you want to do is find out what
stage your client’s application is at.
Now we don’t
want to give the impression that all are bad, certainly not. But at La Trobe Financial we take processing time very
As a non-bank,
we have direct hands-on management treating all applications as a priority. You won’t get pushed down the line because
someone shouts louder than you do - we action all our applications in the order
we receive them.
commitment to you is this:
application to us before 12 midday and we will endeavor to get it back to you the same day.
Now let’s talk BDM
Again we hear some
BDMs only deal with their top brokers and if you’re not in that elite group
then they probably won’t talk to you. At La Trobe
Financial our BDMs want to talk to you – we are ready to support you!
commitment to you is this:
Our BDMs want
to take your call. We have a BDM in each state and a dedicated manager
responsible for SA, TAS and the NT and are in the process of increasing our
you prefer you can call our decision makers direct
have real people to answer your call that can give you a decision "on the spot".
We promise not to put you through an
Our commitment to
you is this:
makers will take your call - without delay.
we would like to quote one of our brokers:
submitting the application to you we had an answer of conditional approval
within two hours, the valuation was ordered and returned in under 24 hours and
approval the following afternoon”.
Now we can’t
promise to do that every time but our commitment to you is that we will try our very best.
Toby Owen – Business
Development Manager has moved back to Perth. He is now fully set-up and ready
to take your call on 0421 029 687 or email@example.com.
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Head of Lending
Iain Pepper is a Vice-President and the Head of Lending for the La Trobe Group.Read full profile here.
La Trobe is one of Australia's leading independent specialist mortgage Financiers. Its business includes residential mortgages, commercial mortgages, and investment services operating one of Australia's largest Mortgage Funds under AFSL 222213. It employs over 145 staff and has raised over AUD$10Billion to assist over 100,000 customers since inception in 1952.
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